Once you place an order, Rustling Palms Studio will send you a personalized email within one business day and provide you with an order confirmation number.
We make every attempt to ship your order within 2 business days and most orders will ship the same business day. If we cannot ship the order within 2 business days we will contact you with an estimated shipping date and determine how you would like to proceed. (Custom orders are exempt from this policy as delivery details will have been finalized during the custom order process)
Rustling Palms Studio ships its products via USPS Priority Mail. Most packages arrive within 3 business days and each shipment automatically receives a tracking number and insurance coverage of $50. Additional insurance or expedited service may be purchased for a fee. When your order is shipped, Rustling Palms Studio will send you a shipment confirmation email which will contain the USPS tracking number.
If you would like an international shipment you must contact us before placing your order so that we can provide you with an accurate quote of shipping costs and customs requirements.
Rustling Palms Studio cannot be responsible for any damage or loss incurred during shipping.